Privacy Policy

1. Scope of this policy

This Privacy Policy explains how BIMC Hospital Bali — part of the Siloam International Hospitals group (“BIMC”, “we”, “us”) — collects, uses and safeguards the information of visitors, enquirers and patients when you use this website or our services, while respecting your rights. By using the website, you consent to the practices described here.

2. Information we collect

We collect information you give us directly — such as your name, email address, phone number and the content of any enquiry when you use our contact or enquiry forms.

We also collect certain information automatically, including your IP address, browser and operating system, device type, the referring website, and the pages you view. Where you enable it, we may collect your approximate location (GPS) to show nearby hospitals; you can turn this off at any time.

3. Health information

Any health information you choose to share with us through an enquiry is treated as confidential. Access is limited to authorised personnel involved in your care or enquiry, and it is handled in accordance with applicable Indonesian health and data-protection laws.

4. How we use your information

We use your information to:

• respond to your enquiries and requests;
• help arrange and coordinate your care with the relevant hospital team;
• provide information you have requested from us;
• show nearby BIMC locations and events where you have enabled location;
• send you educational or service updates where relevant;
• meet legal, audit and fraud-prevention obligations;
• produce statistics to improve our services (generally in de-identified form).

Where you have asked us to, we may contact you by email, WhatsApp, SMS or telephone.

5. Sharing & disclosure

We treat your information as confidential and we do not sell it. We may share it with BIMC and affiliated hospitals and the doctors involved in your care; with service providers acting for us under confidentiality obligations (for example billing, laboratory or imaging providers, and insurers who require proof of service); and with authorities where required by law.

6. Cookies & analytics

Our website uses cookies and similar technologies to operate the site and understand how it is used. You can control or disable cookies through your browser settings.

7. Links to other websites

Our website may contain links to third-party websites, including payment providers. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their policies before providing information.

8. Data security

We take reasonable physical, electronic and procedural measures to protect your information. However, no internet transmission is ever completely secure, so we cannot guarantee absolute security. Your data may be stored on our servers within or outside Indonesia.

9. Data retention

We keep personal information only for as long as necessary for the purposes described in this policy, or as required by applicable law.

10. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent where our processing relies on it. Contact us using the details below.

11. Governing law

This Privacy Policy is governed by the laws of the Republic of Indonesia.

12. Changes to this policy

We may update this Privacy Policy from time to time. Please review this page periodically; the “last updated” date above reflects the most recent revision, and continued use of the website means you accept the changes.