Terms & Conditions

1. Introduction

By accessing and using this website (bimcbali.com), you confirm that you have read, understood and agree to these Terms & Conditions together with our Privacy Policy. These form an agreement between you and BIMC Hospital Bali, part of the Siloam International Hospitals group (“BIMC”, “we”, “us”). We may update these Terms from time to time, and will indicate this when you next access the website. If you do not agree, please stop using the website.

2. General

An internet connection is required to use the website, and any connection costs are your responsibility. This website provides information about BIMC and the hospitals and clinics we operate in Nusa Dua, Kuta and Ubud, and about the services available there.

3. Services available through this website

Through this website you can:

• view information about our hospitals — locations, doctors, offers, packages and general information, updated from time to time;
• find a doctor by name, specialty or location;
• send an online enquiry to reach the hospital team nearest you;
• read our current offers and packages;
• read health articles and hospital news.

For clarity, information shown may differ from actual conditions and may change without notice. If you have a medical emergency, please go directly to the nearest Emergency Department or call the 24-hour emergency line of your nearest hospital.

4. Use of the website

You represent that you are legally capable of entering into a binding agreement under the laws of the Republic of Indonesia, that you are at least 21 years old or married, and of sound health and mind. Any information you provide in an enquiry must be true, accurate and complete. If you use the website on behalf of an organisation, you confirm you are authorised to do so.

5. Prohibited activities

When using the website you must not:

• harm, misuse, alter or modify the website in any way;
• distribute viruses, spam or similar harmful technology;
• collect or harvest other users’ personal data without consent;
• attempt unauthorised access to the website or its systems;
• use the website for any unlawful activity, including fraud, theft or money laundering;
• use the website to distribute advertising or other material.

We may suspend or close access where we reasonably believe these Terms or applicable law have been breached.

6. Medical information disclaimer

All health, nutrition and medicine information on this website is general in nature and provided for educational purposes only. It is not, and must not be used as, a substitute for professional medical advice, diagnosis or treatment. While we make every effort to keep information accurate, we are not liable for errors, delays in updating, or any loss arising from reliance on it.

7. Intellectual property

The BIMC and Siloam names, icons, logos and marks, and all content and source code on this website, are protected by the copyright and trademark laws of the Republic of Indonesia. You may use the website only for personal, non-commercial purposes. You may not use, copy, modify, adapt, reproduce, sell or exploit any content without our prior written permission.

8. Limitation of liability

To the fullest extent permitted by law, we are not liable to you or any third party for any loss or damage — including injury, death, or direct or indirect loss, material or immaterial — arising from your use of, or reliance on, this website or its content. This continues to apply after you stop using the website.

9. Website availability & “as is”

We make reasonable efforts to keep the website running smoothly, but we are not responsible for any unavailability caused by maintenance or technical issues. The website is provided “as is”: we do not warrant that it will be error-free, uninterrupted, free of viruses, or that it will meet your particular needs.

10. Governing law & disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Any dispute will first be resolved amicably; failing that, it will be settled through the competent courts of Indonesia.

11. Changes to these terms

We may change, remove or add to these Terms at any time. Changes take effect when posted, and your continued use of the website constitutes acceptance of the current version.